The Surge 2 is a RPG game to survive, explore the sprawling, devastated city of Jericho. Fight its numerous here is all the technical issues in the game so far. all the issues have its corresponding fix solutions. if our guide still not work for you. you can leave your issues in the comment.
DOWNLOAD/INSTALLATION ISSUES
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
4. Right click on The Surge 2 > Properties.
5. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.
CHOOSING THE GAME LANGUAGE
At the first game startup, the default language is the one selected under the LANGUAGE tab from Steam:
From LIBRARY, right click on The Surge 2 > Properties > LANGUAGE.
KNOWN ISSUES
Random visual corruption on NVIDIA display devices may occur.
Please update your driver with the 436.39 beta version from https://developer.nvidia.com/vulkan-driver
You may notice lower performance. So please change your video settings.
NOTE: NVIDIA is aware of and working on the issue.
WORKAROUND:
If a visual corruption happens, save your progression at a medbay, get back to the main menu and reload your save.
Make sure you fulfill the minimum or recommended requirements.
Make sure your GPU is compatible with Vulkan.
Third-party applications running in the background (CCleaner Smart Cleaning, Overwolf, f.lux, etc.) can interfere with The Surge 2.
Please disable temporarily these applications and search which application is interfering with the game.
1. Right click on the Windows Start button > Task Manager.
2. Click on the Startup tab (click on More details to display the tabs).
Do not forget to restart the computer.
WORKAROUND #1:
1. Run The Surge 2.
2. Navigate to OPTIONS > VIDEO > DISPLAY.
3. Check that VSync is set to OFF.
4. Set Frame Rate Limit (FPS) to 60.
5. Select BACK.
WORKAROUND #2:
1. Run The Surge 2.
2. Navigate to OPTIONS > VIDEO > GRAPHICS.
3. Set Resolution Scale to 100% max.
4. Select BACK.
WORKAROUND #3:
1. Run The Surge 2.
2. Navigate to OPTIONS > VIDEO > GRAPHICS.
3. Set Dynamic Resolution Mode to MODERATE or AGGRESSIVE following what you want to achieve.
4. Select BACK.
A gaming keyboard with onboard memory can interfere with The Surge 2 creating movement controls issues.
Please check the keyboard settings or reset the keyboard to factory default settings.
1. Run The Surge 2.
2. Navigate to OPTIONS > VIDEO > DISPLAY.
3. Check that VSync is set to ON.
4. Set Frame Rate Limit (FPS) to 60.
5. Select BACK.
Closed Beta save are not compatible with the game.
You can delete them directly from CONTINUE GAME or NEW GAME.
THE SURGE 2 NOT LAUNCHING
The Surge 2 is using the Vulkan API.
Please find here a list of compatible hardware:
https://en.wikipedia.org/wiki/Vulkan_(API)#Compatibility
At the first startup, The Surge 2 will check for your drivers and see if they are less than three months old.
AMD DISPLAY DEVICE
Please install the Adrenalin 2019 Edition 19.9.2 or higher:
http://support.amd.com/en-us/download
NVIDIA DISPLAY DEVICE
Please install the 436.30 Game Ready Drivers or higher:
http://www.nvidia.com/Download/index.aspx?lang=en-us
1. Run Steam and click LIBRARY.
2. Right click on The Surge 2 > Properties.
3. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.
Please repair Microsoft DirectX with DirectX End-User Runtimes application:
1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > DirectX > Jun2010.
2. Run the DXSETUP.exe application.
If Microsoft DirectX is corrupted and cannot be repaired with DirectX End-User Runtimes application:
Please use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > vcredist > 2017.
2. Run the vc_redist.x64.exe application and click the Install or Repair button.
3. Run the vc_redist.x86.exe application and click the Install or Repair button.
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on the Check for updates button from Windows Update.
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
1. Run Steam and click LIBRARY.
2. Right click on The Surge 2 > Properties.
3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
4. Open the BIN folder.
4. Right click on TheSurge2.exe application > Properties.
5. Click the Compatibility tab.
6. Check Run this program as an administrator and click OK.
Your laptop computer has two display devices (INTEL and AMD).
The INTEL display device could be the primary display device.
Please assign The Surge 2 (The Surge 2.exe application) to the AMD display device by following this procedure:
https://www.amd.com/en/support/kb/faq/dh-017
Navigate to Steam > steamapps > common > The Surge 2 > bin and select TheSurge2.exe application.
Your laptop computer has two display devices (INTEL and NVIDIA).
The INTEL display device could be the primary display device.
Please assign The Surge 2 (TheSurge2.exe application) to the NVIDIA display device:
1. Right click on the background of the Windows Desktop and click NVIDIA Control Panel.
2. Click on Manage 3D settings under 3D Settings from Select a Task….
3. Click on the Program Settings tab under I would like to use the following 3D settings:.
4. Click on the Add button under 1. Select a program to customize:.
5. Navigate to Steam > steamapps > common > The Surge 2 > bin.
6. Select TheSurge2.exe application and click on the Open button.
7. Select High-performance NVIDIA processor under 2. Select the preferred graphics processor for this program:.
8. Click on the Apply button (bottom right) then close the NVIDIA Control Panel.
1. Open Windows Explorer or File Explorer from the taskbar.
2. Navigate to Local Disk (C:) > Windows > System32.
3. Rename the amdvlk64.dll file.
1. Open Windows Explorer or File Explorer from the taskbar.
2. Open Documents and delete The Surge 2 folder.
3. Navigate to Steam > userdata > Steam User ID > 644830 > remote.
4. Delete all files.
5. Run Steam and click LIBRARY.
6. Right click on The Surge 2 > Properties.
7. Click on the UPDATES tab.
8. Uncheck Enable Steam Cloud synchronization for The Surge 2.
9. Click on the LOCAL FILES tab then on the BROWSE LOCAL FILES button.
10. Delete the settings.ini file.
11. Close Properties then run and quit The Surge 2.
12. Enable Steam Cloud synchronization for The Surge 2.
13. Run The Surge 2.
THE SURGE 2 CRASHING AT STARTUP
Please install Platform Update for Windows 7 64-bit:
1. Click https://www.microsoft.com/en-us/download/details.aspx?id=36805
2. Download and open the Windows6.1-KB2670838-x64.msu file.
The Surge 2 may not be fully compatible with the latest Windows 10 Insider Preview Build version.
Please note that the Windows 10 Insider Builds can be buggy and include unfinished features.
Please opt-out of the Windows Insider Program:
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on Windows Insider Program.
4. Click on the Stop Insider Preview builds button.
A. Please update the driver of the display device:
AMD DISPLAY DEVICE
Please install the Adrenalin 2019 Edition 19.9.2 or higher:
http://support.amd.com/en-us/download
NVIDIA DISPLAY DEVICE
Please install the 436.30 Game Ready Drivers or higher:
http://www.nvidia.com/Download/index.aspx?lang=en-us
B. Please install or repair Microsoft Visual C++ 2017 Redistributable:
1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > vcredist > 2017.
2. Run the vc_redist.x64.exe application and click the Install or Repair button.
3. Run the vc_redist.x86.exe application and click the Install or Repair button.
Please repair Microsoft DirectX with DirectX End-User Runtimes application:
1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > DirectX > Jun2010.
2. Run the DXSETUP.exe application.
If Microsoft DirectX is corrupted and cannot be repaired with DirectX End-User Runtimes application:
Please use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
THERE ARE TWO SOLUTIONS FOR THIS ISSUE:
A. Run The Surge 2 is administrator mode:
1. Run Steam and click LIBRARY.
2. Right click on The Surge 2 > Properties.
3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
4. Right click on TheSurge2.exe application > Properties.
5. Click the Compatibility tab.
6. Check Run this program as an administrator and click OK.
B. Exclude the TheSurge2.exe application from the antivirus (F-Secure, Kaspersky, etc.).
To find the TheSurge2.exe application, please navigate to Steam > steamapps > common > The Surge 2 > bin.
1. Run Steam and click LIBRARY.
2. Right click on The Surge 2 > Properties.
3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
4. Right click on TheSurge2.exe application > Properties.
5. Click the Compatibility tab.
6. Check Disable fullscreen optimizations and click OK.
1. Open RivaTuner Statistics Server (RTSS).
2. Click Add button (bottom left).
3. Navigate to Steam > steamapps > common > The Surge 2 > bin.
4. Add TheSurge2.exe application under Application profile properties.
5. Set Application detection level to None for the game application.
6. Close RivaTuner Statistics Server.
Third-party applications running in the background (CCleaner Smart Cleaning, Overwolf, f.lux, etc.) can interfere with The Surge 2.
Please disable temporarily these applications and search which application is interfering with the game.
1. Right click on the Windows Start button > Task Manager.
2. Click on the Startup tab (click on More details to display the tabs).
Do not forget to restart the computer.
GAME CONTROLLER ISSUES
REGISTERING THE GAME CONTROLLER TO THE STEAM ACCOUNT
1. Run Steam.
2. Click on Steam (upper left) > Settings > Controller.
3. Click on the GENERAL CONTROLLER SETTINGS button.
4. Click on the game controller under Detected Controllers.
5. Click on the REGISTER button (upper right).
6. Click on the Register to this account button.
7. Click Submit.
The game controller is now registered to the Steam account.
Run The Surge 2.
IF THE GAME CONTROLLER IS STILL NOT DECTECTED:
Please unplug all USB devices except the keyboard, the mouse and the game controller.
Restart the computer and run The Surge 2.
This issue is related to Steam’s Big Picture mode.
1. Run The Surge 2.
2. Navigate to OPTIONS > CONTROLS > PAD.
3. Select XBOX, PS4 or STEAM from Controller Imagery.
4. Select BACK.
GAME NOT SAVING
1. Right click on the Windows Start button > Settings.
2. Navigate to Update & Security > Windows Security.
3. Click on Virus & threat protection.
4. Click on Manage settings under Virus & threat protection settings.
5. Click on Add or remove exclusions under Exclusions.
6. Click on Add an exclusion > File.
7. Navigate to Steam > steamapps > common > The Surge 2 > bin.
8. Select TheSurge2.exe application and click on the Open button.
9. Close Windows Security and run The Surge 2.
If Windows Security is not the default antivirus, please exclude the TheSurge2.exe application from your antivirus.
To find the The Surge 2.exe application, please navigate to Steam > steamapps > common > The Surge 2 > bin.
AUDIO ISSUES
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
A. Some audio issues have appeared on various games since the Windows Update KB4515384 (September 10) for Windows 10 1903:
1. Right click on Speakers icon from ther task bar (bottom right) > Open Sound settings > Sound Control Panel.
2. Right click on Speakers (default device) under the Playback tab > Properties.
3. Click on the Enhancements tab.
4. Check all enhancements from the list (all enhancements must be enabled) and click Apply (bottom right).
5. Uncheck all enhancements (all enhancements must be disabled) and click Apply.
6. Click OK.
7. Run The Surge 2.
If there are still audio issues:
1. Right click on Speakers icon from ther task bar (bottom right) > Open Sound settings > Sound Control Panel.
2. Right click on Speakers (default device) under the Playback tab > Properties.
3. Click on the Advanced tab.
4. Set Default Format to 16 bit, 44100 Hz (CD Quality) and click Apply.
5. Click OK.
6. Run The Surge 2.
Otherwise, please uninstall the Windows Update KB4515384 until the issue is resolved by Microsoft:
1. Right click on the Windows Start button > Settings.
2. Navigate to Update & Security > Windows Update > View update history > Uninstall updates.
B. Please check that The Surge 2 is correctly installed:
1. Run Steam and click LIBRARY.
2. Right click on The Surge 2 > Properties.
3. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.
C. Please turn off 7.1 virtual surround sound:
1. Right click on the Speaker icon from the task bar.
2. Click on Open Sound Settings.
3. Click Device properties for the output device.
4. Click on the Spatial sound tab.
5. Select Off under Spatial sound format.
6. Uncheck Turn on 7.1 virtual surround sound and click OK.
D. The Surge 2 may not be fully 5.1 and 7.1 Surround compatible. Please set your sound device in Stereo mode.
E. If Nahimic application (www.nahimic.com/gamers) is installed, please uninstall it.
SAVE GAMES FILE LOCATION
1. Open Windows Explorer or File Explorer from the taskbar.
2. Navigate to Steam > userdata > Steam User ID > 644830 > remote.
THE SURGE 2 STILL NOT LAUNCHING
Please submit a ticket to our Technical Support for investigation:
A. Generate a System Information report:
1. Right click on the Windows Start button > Run.
2. Type: MSINFO32
3. Click OK.
4. Click on System Summary (upper left).
5. Click on File > Export.
6. Click on Desktop (left column).
7. Choose a file name and click on the Save button.
8. Close System Information.
9. Right click on the System Information report file located on the Desktop > Send To > Compressed (zipped) folder.
B. Send the System Information report (compressed ZIP file) in attachment with a description of the problem to [email protected]
PERFORMANCE ISSUES OR CRASHING WHILE PLAYING
Please submit a ticket to our Technical Support for investigation:
A. Enable the Game Logs (Fledge.log, fledge_foundation.log and FledgeRenderer.log files):
1. Open Windows Explorer or File Explorer from the taskbar.
2. Navigate to Documents > The Surge 2.
3. Right click on the settings.ini file > Edit.
4. Add: logging_enabled = true
5. Run The Surge 2 and reproduce the issue.
The game logs are stored in Documents > The Surge 2 > logs.
B. Generate a System Information report:
1. Right click on the Windows Start button > Run.
2. Type: MSINFO32
3. Click OK.
4. Click on System Summary (upper left).
5. Click on File > Export.
6. Click on Desktop (left column).
7. Choose a file name and click on the Save button.
8. Close System Information.
9. Right click on the System Information report file located on the Desktop > Send To > Compressed (zipped) folder.
C. Send the System Information report (compressed ZIP file) and the three game logs in attachment with a description of the problem to [email protected]
REPORT A BUG IN GAME
Please report any bugs to The Surge 2 Quality Assurance team:
A. Enable the Game Logs (Fledge.log, fledge_foundation.log and FledgeRenderer.log files):
1. Open Windows Explorer or File Explorer from the taskbar.
2. Navigate to Documents > The Surge 2.
3. Right click on the settings.ini file > Edit.
4. Add: logging_enabled = true
5. Run The Surge 2 and reproduce the bug.
The game logs are stored in Documents > The Surge 2 > logs.
B. Provide your save game (autosavex.sav file):
1. Open Windows Explorer or File Explorer from the taskbar.
2. Navigate to Steam > userdata > Steam User ID > 644830 > remote.
Written by FHI Help Desk
What am I supposed to rename amdvlk64.dll to?
Not all technical issues are fixed even with patch, this is misleading. I can run the game fine, but it periodically crashes with Vulkan Device Error between every 5 minutes – 3 hours. The further I push into the game the more crashing seems immenent. This to me is sloppy coding. Yes my hardware is vulkan compatible running VEGA 64, that’s not overclocked or over heating, with my GPU temps at 35c while in gameplay! That’s freaking cold.
Forgot to mention that my AMD driver was 19.2.2 I updated it past that and still crash. Running Win X Pro.
gtx 1660 , did all that they said above, nothing solved my problem , game crash about 5 minutes or less arriving in jericho first area…. play trough tutorial with no problem but as soon as i start fighting in jericho the game crash
Thank god . notify me to update my AMD driver
I’m having random crash issues that I have to hard reboot my system for 2-10 mins regardless of settings and I’ve tried everything. I bought it while in was on sale with all of the DLC’s. Let me first save I love this game and have spent hours trying to fix it on my pc which is a I59600k with RTX 2080 Super. I’m running it very simple using steam and no extra programs and still crashes. All of my drivers are up to date. I’ve tried re-installing which did nothing but waste more of time. I have the latest game patch. I’ve checked integrity of files and have also tried moving them to a different hard drive to no avail. If anyone can help please let me know.